Tuesday, October 7, 2014

Not how I planned to spend my morning

Well, this stinks, not too badly, but I really didn't want to spend a goodly chunk of my morning on phone hold or repeating the same story.

I got a credit card statement via email today and it didn't look right. In fact, it looked about $300 not right. So I went to my account online, and there were three identical transactions, on the same day, 9/21, to an online merchant I hadn't dealt with for years.

Called the credit card, went through menu hoops, finally got a live person. Shuffled to another live person. Reassured that I have zero liability for fraud and should call the merchant.

Called the merchant, went through menu hoops, got a live person, then another, and discovered that someone using my name and credit card but a different address in my town had ordered three game controllers. Not exactly anything I'd ever need even one of. Reassured it was taken care of on their end.

Called the police. Promptly (my town doesn't have much crime) got an officer who took the info including a printout I'd helpfully made of the relevant page from my online statement and promised to have a detective follow up with me later today (if available). Speculated that when they checked the address they were likely to find much more than the three game controllers my credit card had bought.

Called back the credit card company to see what else I needed to do. Hoops, live person, live person, fraud person, who went over everything yet again. Turns out whoever did this also used my card number for an airport transaction on October 4th. We confirmed the two legit transactions on the card, and he said they had what they needed on their end. I'm to trash this card and will be getting a new card, new account, within ten days.

Checked my other credit accounts and none show any suspicious activity.

Ain't modern conveniences wonderful?

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